Find quick answers about your account, payments and safety.
Each plan has a base price that may include zone extras (if applicable). - Buyer commission: 1% of the base price. - If the buyer has a PLAN or FULL subscription, this commission is 0%. Total charged to the buyer = Base price + commission (if applicable) + taxes (if applicable).
The organizer pays two types of commission: - Fixed: approx. €0.10 (automatically converted to the plan’s currency). - Variable: 2.10% for standard organizers or 1.20% for super organizers. The organizer also assumes the payment gateway costs charged by Stripe. Stripe fees vary depending on payment method, country, currency, card type, and currency conversion.
It depends on whether you are an organizer or a buyer and on your subscription. - Buyer with PLAN or FULL: 0% commission. - Buyer without premium: 1%. - Organizer: 2.10% for standard organizers or 1.20% for super organizers, plus an approximate fixed fee of €0.10 per paid transaction. The organizer also assumes the payment gateway costs charged by Stripe. Stripe fees vary depending on payment method, country, currency, card type, and currency conversion.
No. If the plan price is 0, no commission is charged to the buyer or the organizer, and there are no Stripe payment processing fees because no payment is processed.
Everything is calculated in the plan’s currency. The fixed commission equivalent to €0.10 is automatically converted to the plan’s currency.
When you buy a paid plan, there may be two different invoices: - Platform invoice (Triezzo): Triezzo issues an electronic invoice for the platform services (for example, applicable commissions) and sends it to you automatically once the payment is completed. - Organizer invoice (plan base price): The commercial invoice for the plan’s base price is issued directly by the external organizer when Triezzo acts only as a technological intermediary. If you need it, you must request it directly from the organizer. For plans labeled “Organized by Triezzo”, Triezzo will issue all invoices related to the plan.
Automatic invoicing is an optional feature that may be made available to supported organizers in selected countries. When enabled, it may allow invoices to be generated for purchases made by customers, using the billing and tax information provided by the organizer and, where available, tax calculation tools such as Stripe Tax. Availability, tax calculation, invoice generation, and supported countries may vary depending on the organizer’s country, tax profile, and the integrations available at the time.
Enabling this option has no fixed monthly fee from Triezzo. However, Stripe Tax or other tax/invoicing tools may apply additional charges according to Stripe’s applicable pricing at the time of the transaction. These charges may depend on the integration used, the country, the applicable tax registrations, and Stripe’s current pricing. When applicable, these charges are deducted directly from the organizer’s Stripe balance, in the same way as payment processing fees.
Not necessarily. Stripe Tax charges generally apply only when a tax calculation is performed for a transaction in a jurisdiction where the organizer is registered or required to collect tax, according to Stripe’s applicable pricing and configuration. If no tax calculation is required or no supported tax registration applies, no Stripe Tax charge may be applied.
Organizers remain responsible for their own tax obligations unless expressly stated otherwise. Tax calculation tools, where available, may help calculate or display applicable taxes, but they do not necessarily mean that taxes are remitted to the tax authority on your behalf. In most cases, any VAT or equivalent tax collected from buyers is paid into the organizer’s Stripe balance together with the rest of the payment, and the organizer remains responsible for declaring and remitting taxes to the relevant tax authority. If you have questions about your specific tax obligations, we recommend consulting a tax advisor with expertise in your country.
Where automatic invoicing is available, your billing profile may need to be complete with: -Full legal name or company name -Complete fiscal address (street, city, postal code, country) -If you are a company in the European Union: a valid VAT number where applicable Your VAT number may be verified against the European Commission's VIES system where applicable. If verification fails, you may not be able to enable automatic invoicing until the information is corrected. Please note that automatic invoicing is not necessarily available in all countries. Supported countries and requirements may expand gradually as Triezzo rolls out fiscal and invoicing integrations.
Yes. You can disable it from your billing profile whenever you like. Once disabled, the platform will stop generating invoices on your behalf for new transactions. Invoices that have already been issued are not affected. Please note that disabling automatic invoicing does not remove the Stripe Tax configuration from your Stripe account — that must be managed directly from your Stripe Dashboard if you wish to do so.
Each organizer operates as an independent entity with their own tax obligations based on their country of residence and the countries of their buyers. The platform acts as a technology intermediary — it provides the tools to calculate and collect taxes correctly, but cannot replace the legal responsibility each organizer has towards their own tax authority. This is a legal limitation, not a platform decision. In many countries, fully delegating tax responsibility to a third party requires specific legal structures — such as the Merchant of Record model — which involve a different contractual and fiscal relationship.
If you buy your subscription through Apple App Store or Google Play, the receipt or invoice is issued or made available by Apple or Google according to their own billing rules. If you buy it directly with a card through Triezzo, the invoice is issued by Triezzo.
The money is released to the organizer once the plan has ended and the payment has been validated. This means the payment is not transferred immediately after the purchase, but only after the event has been completed correctly. This system protects both buyers and organizers against cancellations or incidents. Once released, Stripe sends the money to the organizer’s account. The usual timeframe is between 3 and 7 business days, although it may vary depending on the country, bank, or payment method.
Payments are sent automatically to the Stripe account linked to your organizer profile. You can view details and status in Dashboard > Finance > Payouts. You must complete Stripe KYC before creating any paid plan.
In: Dashboard > Finance > Payments. There you will be able to see the list of completed payments and the pending account balance.
If the event is canceled or does not take place, the buyer will receive a full refund. In case of any incident, you can contact support from the app so we can review the case and guarantee the corresponding refund.
Refund policies depend on each organizer. Triezzo returns the amount to the buyer if the deadlines defined by the organizer are met. If the plan is canceled by the organizer, a full refund is issued to buyers. Triezzo’s commission is refunded proportionally to the refunded amount. Stripe fees may be non-refundable according to their policies.
Each plan defines its conditions. If you meet the organizer’s refund policy, you can request it from the app. If the deadline has passed, you must handle it directly with the organizer.
If a paid plan has not taken place, you should first contact the organizer through the app. If there is no response, no agreement, or the incident is confirmed, you can contact Triezzo support so we can review the case and process the corresponding refund where applicable.
It depends on the country and payment method. Generally it takes between 5 and 15 business days.
In general, you have until Day 4 after the dispute is opened to submit your evidence, messages, documents, or any relevant information. After that, Triezzo may submit the available report and evidence by Day 5 at the latest, so that the dispute can be handled within the applicable payment processor deadlines. We recommend that you do not wait until the deadline and upload the information as soon as possible.
Prices may vary by country. You can check the updated prices in the Subscriptions section of the app.
CONNECTIONS: - Advanced filters. - Unlimited travel mode. - View open spicy interests and in matches. - Undo action. - Incognito mode. - Super likes. - Unlimited likes. - Likes screen with advanced filters. - Boosts so your profile appears first. PLANS: - 0% commission as a buyer. - View information about registered users before the plan starts. - Smart alerts: freed-up spots, new sessions, and new plans from organizers. - Greater capacity as an organizer to manage multiple future sessions within a single plan. - Ability to create sessions much further in advance. - Reserve spots in up to 50 upcoming sessions simultaneously.
If you use Triezzo actively, yes: - You save on event commissions - You get earlier access to limited-capacity plans - You can see attendees before the event - You have more control and visibility in connections - As an organizer, you can manage a greater number of sessions and create them much further in advance. The FULL version is the most complete one, combining event and connection advantages for a more complete experience within the platform.
They are silent gestures you can send to your matches. They only activate if both of you choose the same action.
It represents three planes of connection: communication, life vision, and desire. It helps you reflect on which connection flows best for you.
Travel Mode lets you discover people outside your current area. It’s available with the Connection or Full subscription.
Yes. With premium you can explore without appearing in searches or suggestions.
No, you have full control over their visibility. Only Connection or Full subscribers can see them. If you make them private, they won’t appear in your profile, but you may still be shown in advanced-filter searches.
You can create or join experiences such as brunches, classes, concerts, talks, or retreats. Companies and producers can also offer events.
Yes. Approved companies and organizers can publish events with direct ticket sales.
Before the event you’ll see how many attendees there are and, if you are premium, information about the attendees. During the event you can interact, and afterward you can stay in contact for 48 hours.
Yes. If both of you are confirmed in the same session, you’ll see their profiles within the event area.
Before signing up you’ll see blocked people in that session so you can decide whether to participate.
Blocking a user removes interaction between both users. They will no longer be able to send private messages to each other. This is bidirectional, meaning that if either user blocks the other, messaging between them will not be possible. This also applies to organizers and co-organizers within plans. Users may still subscribe to and view plans created by blocked users, but private message interaction between them will not be allowed.
Yes. If both of you use Triezzo during the event, you can send a like or a message and create a match if it’s mutual.
Yes. During the 48 hours after the event you can start a chat with those who attended the same plan as you. After 48h it won’t be possible to open a conversation. Conversations started at an event will remain active after the event.
Yes. You can enable manual approval and filter attendees.
No. It only shows that you have confirmed attendance. Your exact location is not shared.
Yes. You can add co-organizers with limited access to the plan. They need a Triezzo account and must redeem a linking code.
It depends on the plan, normally between 5 and 10 minutes before it’s released.
If it’s paid, a refund will be made automatically and attendees will be notified.
No. Once the payment is completed successfully, your spot is confirmed.
Yes, you can sign up for as many plans as you want.
It depends on the organizer. Some may restrict access after a certain time. Check the conditions of each plan and contact the organizers if you have any doubts.
Yes, you will be able to contact them or view relevant information before attending.
You can report it to support. If the incident is confirmed, you will receive the corresponding refund.
Yes: - Review systems are applied. - There are quality metrics. - There are levels such as “Super Organizer”. - In order to create a paid plan, the organizer must have passed a verification process. - In case of problems, Triezzo may block or close accounts if they do not comply with the terms and policies of our platform.
Yes. After attending you can leave a private rating about the plan and the organizer.
Events involving violence, discrimination, illegal, or dangerous activities are not allowed.
No. Promotional practices without direct sales are not allowed. Triezzo may remove or ban organizers who fail to comply.
Yes. You can enable alerts for: 1) Freed-up spots. 2) New plans from an organizer you follow. 3) New sessions of the same plan. These alerts are for PLAN or FULL subscribers.
Yes. To ensure fair availability of spots for all users, there is a limit on the number of active future sessions you can be enrolled in at the same time. -Standard users: up to 10 active future sessions. -Premium Plans users: up to 50 active future sessions. Cancelled, completed, or rejected sessions do not count towards this limit. If you reach the limit, you can join new sessions once one of your future sessions has ended or if you cancel one of your active reservations.
You can block or report them from the app. Triezzo protects safe spaces and will cooperate with authorities if necessary.
Payments are processed securely through Stripe, and paid organizers must complete verification. We only share personal data when necessary to provide the service, comply with legal obligations, or protect users, as explained in our Privacy Policy.
We seek real connections, reduce loneliness, and foster authentic experiences.
Yes. You can edit the questions or create your own.
They are a self-knowledge tool, not performance metrics.
Yes. Triezzo is a technology platform operated by Techrealm Ltd (Cyprus) that complies with applicable regulations: data protection (GDPR), consumer and e-commerce, and secure payments with strong customer authentication (PSD2/3-D Secure) via Stripe. For events “Organized by Triezzo,” Techrealm Ltd acts as a direct organizer; in all other cases, Triezzo acts as a technological intermediary between users and organizers.
You can find Triezzo’s Terms of Use, Privacy Policy, Payments and Refunds Policy, Organizer Terms, Community Guidelines, Copyright and DMCA Policy and, where applicable, specific notices such as the U.S. Privacy Notice in the legal section of the website and in the app. Additional terms may apply depending on your country, whether you act as a buyer or organizer, and how you use the platform.
No. Each person may only maintain one Triezzo account. You can sign in using Apple, Google, or email, depending on the access method linked to your account.
Yes. From Settings > Account > Delete profile.
We believe that connecting should not be automatic, but a conscious discovery. Triezzo connects people and moments.
It is a platform to connect people, reduce loneliness, and inspire authenticity through experiences and encounters.
It is an organizer with high standards and extra benefits. They must meet metrics such as good ratings and cancellations below 5%.
At the beginning of each month, the last 6 months of activity are evaluated.
There are reviews for the organizer and for the plan.
You can rate both the organizer and the plan experience.
They help maintain a trustworthy community and improve the positioning of plans.
- When Triezzo acts as a technological intermediary, the commercial invoice for participation in the plan (the plan’s base price) is issued directly by the organizer, and the attendee can request it from the organizer. - Triezzo will automatically issue and send the buyer an invoice for the services provided by the platform (for example, applicable commissions) once the purchase is completed. - Triezzo issues organizers a monthly consolidated invoice for the platform commissions and services applied during that period. - For plans labeled “Organized by Triezzo”, Triezzo issues all invoices related to the event.
Triezzo processes personal data in accordance with applicable data protection laws, including the EU GDPR as the main framework where applicable. The data controller is Techrealm Ltd (Cyprus). In the EU/EEA, we apply the GDPR. In the United Kingdom, where applicable, we address UK-GDPR requirements. In other territories, additional notices, rights, or requirements may apply depending on the user’s country and the actual scope of the service. For example, U.S. residents can consult our U.S. Privacy Notice, which supplements the general Privacy Policy. For international data transfers, where necessary, we use mechanisms recognized by applicable law, such as adequacy decisions, Standard Contractual Clauses, or other valid safeguards, together with additional measures where appropriate. You may exercise your rights of access, rectification, erasure, objection, restriction of processing, and data portability where applicable. Some rights may vary depending on your country. For any request, write to us at support@triezzo.com. Note: if you are in Spain, the LOPDGDD 3/2018 may also apply as a complementary law to the GDPR.
After 90 days without performing any actions on other profiles such as likes, no, or superlikes, a profile will become inactive. This means that the profile will no longer appear in searches or on the likes screen.